Our privacy policy
The purpose of this policy is to inform you about the type of information that is gathered online about you when you visit this site, how it may be used, whether it is disclosed to anyone, and the choices you have regarding the use of, and your ability to correct, that information.

This policy may change from time to time, so please check back periodically.  The policy will explain the following:

  1. What information is collected
  2. Why the information is collected
  3. How that information is used
  4. How that information is shared
  5. Your choices
  6. How cookies are used on this site
  7. Links to other Web sites
  8. Data Protection Act

What information we collect
The information collected on this site generally falls into two categories:

  • Personal Information:
    This refers to information about you.  The personal Information we collect when you use this site may include your name, details about your employer and job title plus contact information.  We request personal information when you request information about a product or service, participate in certain promotional activities, fill out surveys, and correspond with us.  It will be clear when you are on a part of the site that requires personal information, because we will ask you for it and you will have a choice about how we use that information.
  • Non-Personal Information:
    This refers to information that does not by itself identify a specific individual.  On each visit to our site, the server will log your Internet Protocol ("IP") address and the domain name of your Internet provider.

Why we collect your information
Our primary goals in collecting information are to provide a personalised experience to our customers and to provide customers with information about the products and services on offer.  For example, if you request information on our Site, we use your personal information to provide the requested information.  We use non-personal information collectively to analyse customer behaviour to help us understand how visitors use our site and to measure interest in the various pages.  We use this information to improve our site and customer experience.

How we use your information
We gather and use information in a number of ways, including the following:

  • Using the site:  We collect certain non-personal information to help run our site more efficiently, to gather broad demographic information, to monitor the level of activity on our site, and to evaluate the effectiveness of our advertising.
  • Newsletters, information and promotional emails:  We collect personal information when you ask to receive newsletters, information and promotional emails.  We use this information to provide you with the information you request.
  • Requesting products and services:  We collect personal information when you request products and services.  We collect this information to respond to your request, to obtain payment if required, and to communicate with you about the status of your request.
  • Contact information:  If you contact us, we may keep a record of your correspondence or comments, including personal information.  We use this information to help us provide better service in the event you contact us again.

How we share your information
As part of our service to the local business community, we do sell mailing lists which we source from our in-house database. We do this in response to enquiries from businesses who are seeking to increase their potential customer base. This has proven to be a valuable and popular service to local businesses over the years as the data is regularly cleansed and therefore accurate and up to date. The data we provide in the form of mailing lists is basic contact information only. We operate this practice in accordance with the Data Protection Act (1998). If you do not wish your basic contact details to form part of a mailing list, pease contact us on 0845 600 99 66 or write to us at the address below.

Occasionally, where European and UK Government funding is used to enable the provision of a specific service, we are obliged, as a condition of the receipt of that funding, to forward, if required, details of recipients of the service.  This is primarily for the purpose of monitoring to ensure the proper use of the funding and equality of opportunity.

From time to time, we may also be required to provide personal information in response to legal requirements.  We may release certain personal information when we believe that such release is reasonably necessary to enforce or apply our terms and conditions of business and policies or to protect the rights, property, and safety of others and ourselves.

We will follow the relevant legal requirements and use all reasonable precautions to ensure that only responsible third parties see the personal information.  However, we are not responsible for any breach of security or any act or omission of third parties who receive the personal information.

Your choices
We will not use or share the personal information collected on the site in ways unrelated to the purpose for which you provided the information, including those described above, without providing you a choice whether to permit any such unrelated uses.  At the time you provide your information, We will offer you a choice as to whether you want to receive further communications about special offers, product information or other marketing messages.  If you choose not to receive these communications, We will not use the information you provide for this purpose.  If you change your mind and wish not to receive further marketing communications from us please contact us and we will do all we can to honour your request.

How cookies are used on the site
This site uses, or may from time to time use, 'cookies'.  Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes and they can make the world wide web more useful by storing information about your preferences on a particular site.  The use of cookies is normal practice in the industry and many major websites use them to provide useful features for their customers.  Cookies do not personally identify users, only a user's computer.  Most browsers are initially set to accept cookies but, if you prefer, you can set your browser to refuse cookies. You are given the option to refuse cookies when you register though, if you do, you will need to complete certain information requests each time you vist the site. For more information about cookies including how to block them or delete them, go to www.aboutcookies.org

Links to other web sites
As you navigate through our site, you may click on links which take you to other sites. You will know this has happened as the site will open in a new 'window'. While we are happy for organisations to link to our site, we cannot be held responsible for the contents or reliability of the linked websites and we do not necessarily endorse the views expressed within them. Linking is not to be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Data Protection Act
We seek to ensure that your information and preferences are accurate and complete at all times.  Under the Data Protection Act 1998 (http://www.dataprotection.gov.uk/), you have the right to see and receive a copy of any personal information we may hold on you and the right to have any inaccurate information corrected.  If you wish to apply for a copy of the personal information we hold on you, you should write to the Information Manager at the address below. Please note that there may be a small charge for this and that we may need you to provide proof of identity.

Business Link Devon & Cornwall Ltd, Tamar Science Park, Derriford, PLYMOUTH PL6 8BT


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